General questions

• Online support team

  Our support team can assist our clients in setting up and monitoring online events, check recording process, sending emails and reminders and suchFew readers

• Will my events or files be deleted?

  Your files and events are safe. Only you can delete them with double confirmation. Free accounts inactive for 6 months may be removedFew readers

• Will my credit card be automatically charged?

  No automatic charges! You pay manually when you need our premium features. We don’t store billing info. Enjoy our lifelong free plan without worriesFew readers

• How long is my paid account active?

  Paid accounts are active for the entire period your plan covers, if you don’t renew, your account will switch to a free planFew readers

• How long is my webinar history kept?

  Webinar history is retained for 1 year for both free and paid plans. Webinars older than 365 days are automatically deleted, even on paid plansFew readers

• How long is my free account active?

  Free accounts remain active for 6 months from the last login. After 180 days of inactivity, all materials and webinar history will be deletedFew readers

• Can I add my own background on the presenter’s webcam?

  We support only background blur on the presenter's webcam to ensure maximum audience reach and compatibility across all devices and internet speedsFew readers

• How to test WebRTC using MyOwnConference?

  You can use your account or webinar room to test your WebRTC functionalityFew readers

Technical issues

• Setting up and using an external USB camera

  We'll tell you how to connect a USB camera to a computer and activate it in the browser for WebRTC broadcast in the MyOwnConference webinar roomPopular

• How to configure Google DNS on Windows 11 for faster Internet?

  Learn how to set up Google DNS on Windows 11 for improved internet speed and security. Step-by-step guide for configuring both IPv4 and IPv6 DNS addressesPopular

• WebRTC protocol in Apple Safari browser

  In this article we will tell you about the necessary actions to enable WebRTC protocol properly in Apple Safari browserPopular

• Disabling exclusive mode in Windows

  Learn how to resolve webinar issues in MyOwnConference by disabling exclusive mode in Windows. Improve your audio settings now!Few readers

• WebRTC protocol in Google Chrome browser

  In this article we will tell you about the necessary actions to enable WebRTC protocol properly in Google Chrome browserPopular

• WebRTC protocol in Microsoft Edge browser

  In this article we will tell you about the necessary actions to enable WebRTC protocol properly in Microsoft Edge browserSome readers

• WebRTC protocol in Mozilla Firefox browser

  In this article we will tell you about the necessary actions to enable WebRTC protocol properly in Mozilla Firefox browserSome readers

• WebRTC protocol in Opera browser

  In this article we will tell you about the necessary actions to enable WebRTC protocol properly in Opera browserFew readers

• WebRTC protocol in Brave browser

  In this article we will tell you about the necessary actions to enable WebRTC protocol properly in Brave browserFew readers

• Enhancing Internet connection speed

  Check out some quick optimization tips and learn more about your internet speed capabilitiesFew readers