Articles on: FAQ

Online support team

MyOwnConference online support team



Our support team assists our clients in setting up and monitoring online events, check recording process, sending emails and reminders, as well as help with sharing the links to events and such.

At same time, if you are a attendee of the event with questions related to the event you’re attending, please contact the organizer or host of your event directly.

We speak English, Polish, Russian, and Ukrainian.

You can contact our support team from Monday to Friday during our office hours:

09:00 – 21:00 Central European Time (CET)
12:00 AM – 12:00 PM Pacific Time (PT)

You can contact our support team on Saturday during the following time:

11:00 – 17:00 Central European Time (CET)
2:00 AM – 8:00 AM Pacific Time (PT)

We do not work on Sundays but always try to review our inboxes to help our clients in emergency cases.

You can also contact us through the support widget (at the bottom right of the screen):

From your control panel, once connected to your account



From the help center



From the website



Moreover, you, your moderators and presenters can also contact us from the event room during the hosting of the event

Look for the help menu item on the right menu



When working with the customer care team, we might ask you for more specific information to help our support team find your answers faster. If you are experiencing a technical issue, we recommend you share the following information below with our team for efficient resolution.

Event details

Event details play an important part in our troubleshooting efforts. If you have a specific question about an event or need further troubleshooting, please share any relevant information about your event. Such as:

Event name
Event date
Event time
Event URL

Email address to direct contact

When reporting issues for a specific presenter or attendee, let us know that person's email address for a faster investigation. It can be:

Team member's email
Invited speaker's email
Attendee's email

Screenshots

If you are getting any errors, a good screenshot can clearly describe the issue you're experiencing. In addition, sharing screenshots often helps our customer care experts quickly identify the issue's source and help to fix it.

You know, a picture is worth a thousand words!

We strive to offer you the best support possible, so we kindly ask that you only submit your request once. This will help us work through the request as quickly as possible without needing to look in different conversations for the issue source, just in case.

Just remember, send us as much information as possible describing your issue, and we will offer you faster troubleshooting and resolution.

Updated on: 29/11/2022

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