What to do if the video freezes or there's no sound?

First and foremost, it's important to understand that

When using MyOwnConference, you are conducting live broadcasts!

Therefore, the quality of the broadcast and viewing experience directly depends on the quality of the internet connection. Unlike pre-recorded videos on platforms like YouTube, where even live streams can have significant delays, our webinars are broadcast in real-time with minimal delay.

We use our proprietary broadcasting technology, which ensures high-quality video and audio. To compensate for potential internet connection issues, our technology uses data buffering, allowing for good quality streaming in 99% of cases. Depending on the quality of the internet connection, there may be a delay of up to 10 seconds. However, in cases of very poor internet, even this may not be sufficient.

What can be done if participants' internet quality is poor?

1. Check participants' internet speed

Suggest they run a system test on our website sto.mywebinar.com. This will help determine their current internet speed and identify any issues.

2. Restart the Wi-Fi router

Participants experiencing video freezing or no sound should restart their Wi-Fi router. This resolves the issue in 99% of cases, as restarting the router refreshes the network connection and eliminates potential glitches.

3. Use a different device or internet connection

If problems persist, try switching the device used to view the webinar or the internet connection. For example, use mobile internet instead of Wi-Fi, or vice versa.

4. Close unnecessary browser tabs and programs

Open only the browser tab necessary for the webinar and close all other programs that might be using internet resources. This can help improve the streaming quality.

5. Pause any downloads

If files are being downloaded or programs consuming a lot of bandwidth are running, it can negatively affect the stream quality. Pause all downloads during the webinar.

Additional recommendations

6. Check browser settings

Ensure participants' browsers are updated to the latest version and do not have active plugins or extensions that might interfere with the webinar.

7. Use a wired connection

If possible, recommend participants use a wired internet connection instead of Wi-Fi, as wired connections are generally more stable.

8. Restart the device

Sometimes restarting the device can resolve performance and internet quality issues.

Conclusion

If, after following all the above steps, the problem persists, we recommend contacting our support team for further assistance. We are ready to help and find a solution to ensure the stable and high-quality operation of your webinar.

For more detailed tips and recommendations, please refer to this article.

This answer includes all possible details and recommendations to help participants improve their internet connection quality and ensure stable webinar performance.

Updated on: 11/07/2024