Understanding the Delay Between Hosts

Experiencing a delay on our platform? Here's how to handle it

If you've been hosting webinars or live streams on our platform, you might have noticed a slight delay—anywhere from 0 to 2 seconds—in conversations between hosts. This doesn't happen all the time, but it can occur during different webinars and with various hosts you invite for live broadcasts. Meanwhile, when using Zoom or Skype with the same people, communication happens almost instantly. Let's explore why this happens and how you can improve your webinars.

Why Zoom and Skype have minimal delay

Platforms like Zoom and Skype connect participants directly.

Direct connection. Participants' computers connect straight to each other without intermediaries.
Instant data transmission. Without additional servers, data travels with minimal delay.
Limited features for large audiences. However, this setup can make recording conversations or broadcasting to large audiences challenging without extra configurations.

Unique features of our platform

Our platform is specifically designed for professional webinars and large-scale online events.

Server-based connections. All hosts connect through our platform's servers, allowing for content preparation and management.
Recording capabilities. Easily record webinars for future use and sharing.
Scalability. Host broadcasts for large audiences without compromising quality.

What causes the delay

Using servers for data transmission introduces a small delay.

Extended signal path. The host's signal first goes to our server before being transmitted to other hosts and viewers.
Hosts' Internet speed. If one host has a slow internet connection, it can affect the overall data transmission speed.
Geographical locations. Different locations of hosts and servers can increase signal transmission time.

Remember, the delay between all hosts in a live broadcast is synchronized to match the slowest connection. This helps minimize desynchronization and ensures a better experience for your audience.

Tips to minimize delay and host a successful webinar

Test connections in advance. Before your webinar starts, test the connection with all hosts to identify and resolve any potential issues.
Plan for conversation pauses. Anticipate possible delays. Pause briefly after asking questions or making remarks to give other hosts time to respond.
Use a reliable internet connection. We recommend a stable, high-speed internet connection—wired connections are preferable.
Communicate with your audience. If you expect delays, inform your viewers ahead of time to prevent misunderstandings.
Optimize your devices. Close any applications that might consume bandwidth, such as downloads or streaming services, to improve connection quality.

Conclusion

A slight delay of 1–2 seconds is normal for platforms that offer recording and broadcasting to large audiences. By understanding the reasons behind this delay and following these simple tips, you can host a successful and high-quality webinar.

If you have any questions or need further assistance, please don't hesitate to contact our support team.

Wishing you successful webinars and engaged audiences!

Updated on: 14/09/2024